What Type of Information Does Greenville Collect?
Information you give us
Greenville is committed to collecting pertinent information relevant to the service we provide to you as consumers in compliance with the law. We receive, store, and process information, that you provide to us, via access through our website or other online service Greenville provides. Examples include:
Information we get from your use of our website or mobile app
- Your visit to the Greenville’s website or use of our mobile app:
We collect information about visits to our website and mobile app, such as number of visitors and the number of users that click on certain links or use certain services. We use industry standard software like Google Analytics to create summary statistics of the data we collect, which may then be used to highlight what our visitors / prospective consumers find interesting, to improve the Greenville’s website layout and usability, we aim for a user-friendly interface. We may use information about your location when you use certain features on our website.
- Log data:
We receive information that is automatically recorded by our servers when you visit the Greenville’s website or mobile app on your mobile device, including your Internet Protocol (“IP”) Address. An IP address is a number automatically assigned to your computer every time you browse the internet. When you visit the Greenville’s website, our servers log your current IP address to help diagnose problems with our servers and to Administer Greenville’s website. We also use IP addresses to provide localized content to you on the Greenville’s website electronically via the Greenville newsletter. Your IP address is not associated with your Personal information and we do not use it to identify you when logging IP address data.
Targeted Communications on Social Media Sites
We use social media platforms like Facebook, Twitter, and Instagram, to communicate with you on programs and services we provide. You can follow us on these social media sites to receive regular updates. These social media sites also allow us to target ads to you using pertinent information they contain relevant to you. We may target ads to you using information such as cookies, pixels, catchment target area, and interests.
Links to other websites
While browsing the Greenville’s website, you may encounter and choose to access websites or online services operated by companies or agencies that may not be associated with Greenville by clicking on hypertext links or icons. These websites may send their own cookies to you, log your IP address, and/ or otherwise collect data or Personal Information about you and your online activities. Greenville does not control and is not responsible for what outside entities do in connection with their websites or online services, or how they handle your Personal information. Please proceed carefully and ensure you read the privacy policies posted on each outside website that you visit for further information.
How We Use Information
Greenville like other websites uses, collect, stores, and processes the information that you provide or make available to us for following general purposes:
- To provide energy services to you, administer your account, and put a functional platform in place where we can charge you for products and services;
- To improve our operational efficiency and to provide you with a better more reliable service;
- To contact you in response to inquiries you might have made using the chat platform we have inculcated on the Greenville’s website home page or contact us form found on the contact us part of the Greenville’s website;
Sharing Information with Third Parties
In order to provide you with quality and seamless service or to complete orders or transactions you have asked us to fulfil as consumers, we may transfer your Personal Information to Third Parties who act on our behalf or are affiliates of Greenville. Third parties or affiliates acting on Greenville’s behalf are required to follow the same privacy and security practices as Greenville and are subject to an extensive security review of their data handling processes before Greenville permits any sharing of customer’s Personal Information.
Greenville does not release a customer’s Personal Information to any other person or business entity without your prior consent, except as necessary for Greenville to:
Sharing Personal Information at Your Choice
You may authorize other companies or persons to receive your Personal Information, including your Energy Usage Data. Before sharing information, it is vital that you comprehend how other parties you engage intend to use information you provide, if they will share it with others, and your rights as a consumer. We implore you to protect the privacy of your username and password and other personally identifiable information specific to your Greenville account.
Generally, we only retain Personal Information for as long as is reasonably necessary to provide energy services to you as stipulated by law. Secure disposable methods are used when information stored on our servers is no longer required or becomes invalid or obsolete.
Accessing and Managing your Information
To help protect your privacy and provide you with quality service, we rely on you to provide us with complete and accurate information. If you think the information we have about you is inaccurate or outdated, we implore you to contact us at your earliest convenience to update or correct the information. You may update or correct your information by signing into the account you registered via your account portal on the Greenville’s website.
The security of your Personal Information is one of the things we deem as highly important here at Greenville. We take precautionary measures and follow protocol to ensure the integrity of our systems, applications and products are met and ensure your Personal Information is protected. We continuously implement and update administrative, technical, and physical security protocol measures to help protect Personal Information about you from unauthorized access, destruction, or alteration.